We hope you're in love with your Limpet Store order, however, if you need another size or you've just changed your mind, you will have 14 days from the date of delivery to exchange your order.
Unfortunately Limpet does not offer refunds - all sales are final.
We can swap your order for another size, item or a gift card!
Your order must be posted back unworn & unused with original tags attached.
Please note, your exchange may be refused if the order is sent back to us after being worn, washed or damaged, which we hope you can understand.
Please package the item and send it back to me at the below address:
Limpet Store
Andover Mini Storage
9A Picket Piece
Andover
SP11 6LU
Please include a note inside with your order number, name, email & what you would like to swap for - new product or gift card, including colour & size required.
The new item will be shipped to you as soon as we've processed your return - we will be in touch via email to confirm & you'll receive new tracking for the new item so you can follow it on it's way to you!
Damaged Item or Wrong Item Received:
We hope you love your Limpet Store order, however mistakes can happen from time to time so please contact us immediately if the item is damaged, marked or if you receive the wrong item, so that we can look into this for you asap & make sure you're happy!
Missing Order:
If your order still hasn't arrived within 7 working days of receiving your shipping email (UK customers), please get in touch with us & we can look into this for you.
For International & EU orders, please do allow a little longer for your order to reach you - due to recent changes in shipping regulations & customs security we are finding orders can sometimes be a little delayed - we apologise for this however the tracking link you receive is the best way to stay updated on it's arrival!
If you have any further questions, please message us here & we will be happy to help.
