d e l i v e r y    i n f o

All orders are posted in 100% recyclable mail bags.

Prints will be posted in card envelopes to prevent any damage.

Limpet Store offers a worldwide delivery service, woohoo! 

All orders are sent tracked and a tracking number can be provided for your order upon request.

d e l i v e r y    t i m e s 

Please allow for the following delivery times depending on where you live

(we always aim to get our orders out ASAP so it could arrive sooner than this, however each one is made to order so pls note, this is an estimate)

 

U K : 5 - 8 working days

 

E U : 5 - 12 working days

 

R e s t   o f   t h e   W o r l d: 8 - 14 working days

We will send you a dispatch email once your order has been posted to you.

W h a t    h a p p e n s    i f   I   d o n ' t   r e c e i v e   m y   o r d e r ?

If your order doesn't arrive within 3 - 4 working days after we have sent your dispatch email then please get in touch with us & we can look into it for you!

Pls do so within 2 months of when you placed the order - unfortunately, if it has been longer than this then we aren't able to do anything further.

W h a t    h a p p e n s    i f   I   g o t    m y    a d d r e s s    w r o n g ?

If you provided a wrong/old address, please let us know as soon as possible - by email - if we haven't yet posted your order then we can change it. Unfortunately changes to the address can't be made after posting.

If you provided an "incomplete address" (or for another reason that is not our fault) & your order is returned to us by Royal Mail, we will email you & ask for a correct/new address. You will be asked to provide extra payment to cover the cost of re-posting (we are only a small business so can't afford 2 cover these costs ourselves)

r e t u r n s    &    e x c h a n g e s 

C a n   I   e x c h a n g e   m y   o r d e r   f o r   a n o t h e r   s i z e   i f    i t   d o e s n ' t    f i t ?

Of course - if your top doesn't fit and you need another size, just message or email us and we will let you know how to return it to us & get sent your new one! This is for both UK & international orders. 

Please do look at the size guide on the product description 4 more info on fit before ordering as this will save you having to return it!

 

D o   y o u   o f f e r   r e f u n d s ?

 

Unfortunately we do not offer refunds, all sales are final.

If you need some extra advice or have any questions before ordering, please get in touch & we will be happy to help!

 

H o w   l o n g   d o   I   h a v e   t o   e x c h a n g e   m y   o r d e r ?

We are able to offer an exchange for up to 14 days after you receive your order.

H o w   d o   y o u   p a c k a g e   m y   o r d e r ?

 

All orders are folded and wrapped in pink tissue paper, finished with Limpet stickers & sent with a personal thank you note! We then package your order in our 100% recycled mail bags.

 

I f   w e   h a v e n ' t   a n s w e r e d   y o u r   q u e s t i o n   a b o v e ,   f e e l   f r e e    t o   m e s s a g e   o r   e m a i l   u s   &   w e   w i l l     g e t   b a c k   t o   u   a s a p

c o v i d - 1 9  u p d a t e

During this tough & tricky time, we are delighted to be open

for business again (yay!) however pls read below 4 more info on some changes we have made to ensure Limpet stays safe & happy! 

- Delivery times have been extended to the following:

UK orders - 6 -10 working days (not including weekends)

International orders - 8 -16 working days (not including weekends)

Pls note this is an estimate as there are still some delays happening with Royal Mail, especially with international orders which is unfortunately out of our hands.

Pls be patient once you have ordered as you will be sent a dispatch email as soon as it's been posted - it's well worth the wait we promise! <3

- We have limited stock to keep orders manageable as we are currently working from home (we cannot access our studio currently !).

This means that items are often out of stock :( BUT we are updating this on a regular basis (almost weekly - pls check the homepage banner for an update on the next re-stock) so have no fear & pls keep checking back!

next shop re-stock is on friday 23rd october at 10am

pls allow 5-8 working days for UK orders and 8-12 working days for international orders :)

making clothes cute since 2017 

© Limpet Store

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